Pets are accepted for grooming only under the following circumstances….

• The pet is fit and healthy, with no heart conditions, Grooming which takes place on an elderly or infirm pet will be at the owner’s risk. Grooming may expose pre-existing health\skin conditions for which Lotus Spaw LLC cannot be held liable.
• The pet’s rabies vaccine is up to date (as required by law) unless otherwise discussed.
• In the event of an emergency, in your absence, you authorize Lotus Spaw LLC to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. 
• Payment is to be made at the time of service. Payment can be cash, check or credit card. Returned checks will incur a $35 charge. Our rates are based on the breed of the pet, condition of the coat, pet temperment and duration of the groom. Nail cutting, drying and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer. 
• “De-matting” or complete coat removal will dramatically alter your pet’s appearance. This procedure may expose pre-existing health\skin problems for which Lotus Spaw LLC cannot be held liable. 

1. Cancellations

We follow the Saint Johns County public school closures as they pertain to inclimate weather. We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

• Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the FULL appointment fee.
• In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.
• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.    

2. No-Shows

It is considered a “no-show” when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

• We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a “no-show”. Please make every effort to call and cancel or reschedule when possible to avoid such situations.
• We reserve the right to refuse service to any pet or client for any reason.

3. Pictures and Media

By signing this agreement you allow Lotus Spaw LLC may takes photos/videos of your pet, and you understand any photos/videos taken of your pet is property of Lotus Spaw LLC. Pictures and videos may be taken for the following reasons:

• Keep record of what the groom looks like for future reference.
• To post on social media and business website

4. Arrival Time

Due to possible unforseen circumstances such as traffic, the groomer may arrive within a 1-2 hour window of appointment time. The groomer will text prior to arriving at residence.

5. Pricing

Pricing is nonnegotialble and the fee for grooming is based on time, work, and special care that Lotus Spaw LLC provides for your pet. Any price mentioned before completion of service is deemed an estimation. Price may vary each appointment. 

6. Health/Medical Problems

Occasionally grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by pet parent upon signing this agreement

Fleas/Ticks

If your pet has fleas they will be given a flea bath. If you do not want them to receive one, you can re schedule your appointment after the problem has been resolved. We typically do not recommend flea and tick baths due to lack of efficacy. If the living space the pet resides in is not also treated, the pet will inevitably get fleas again as soon as they go back to their living space. We can recommend flea and tick products but it is best not to apply any topical treatments 2 days following baths.